Contact BWI Chauffeur
Questions, custom quotes, or corporate accounts — we respond within 15 minutes, 24/7 by phone.
Why Riders Contact Us Directly
Most of our quote requests come through this form or a phone call rather than an app, because trips like group airport transfers, weddings, and multi-stop corporate itineraries usually need a human to get the details right — the exact number of passengers and bags, a second pickup stop, or a specific vehicle for a client. A reservation specialist reviews every request and replies with a flat-rate quote, not an algorithm-generated surge price.
We reply within 15 minutes during business hours, and our 877-609-1919 line is answered 24/7 for same-day and urgent requests. If you'd rather book online without waiting for a reply, use the booking page instead — both routes reach the same dispatch team.
Our Office & Service Area
BWI Chauffeur is based at 9836 Lyon Ave, Laurel, MD 20723 — dispatch central for chauffeurs serving Baltimore, Annapolis, Columbia, and the rest of the Baltimore–Washington corridor, plus Reagan National (DCA), Dulles (IAD), and Philadelphia International (PHL) beyond BWI itself.
Corporate accounts, wedding planners, and event coordinators are welcome to reach out about recurring bookings or multi-vehicle events; a member of our team will set up direct billing and a dedicated point of contact for ongoing arrangements.
Frequently asked questions
What are your hours?
Dispatch and reservations are open 24 hours a day, 7 days a week, including holidays.
What is the fastest way to reach you?
Call or text 877-609-1919. Use the phone for anything time-sensitive — a ride in the next few hours, a change to today's reservation, or finding your chauffeur at the terminal.
Where is your office?
9836 Lyon Ave, Laurel, MD 20723. Rides are by reservation and chauffeurs come to you, so there is no need to visit the office to book or pay.
Can I get a quote through the contact form?
Yes, though the booking form is quicker because it asks for the pickup and drop-off addresses, date, time and vehicle we need to price the trip. Every trip is quoted as a flat rate before you book — no surge pricing and no meter — and the rate is confirmed with you before your card is charged.
I left something in the vehicle — what should I do?
Call 877-609-1919 as soon as you notice. Vehicles are checked after every ride, so the sooner we hear from you the easier it is to return the item.