What to Expect From Your Chauffeur: An Airport Pickup Etiquette Guide

For First-Time Riders: What Actually Happens

If you have only ever used rideshare, a professional chauffeur pickup follows a different, more structured pattern, and knowing what to expect removes most of the uncertainty. Here is the typical sequence, start to finish.

Before You Land

Your chauffeur is tracking your flight, not working off a fixed schedule. You do not need to call or text when you board or land — that happens automatically on our end. If you selected curbside pickup, your chauffeur will typically text you as you are deplaning with a vehicle description and pickup-door number. If you selected meet-and-greet, a greeter will already be inside baggage claim holding a name board, so you do not need to look for anyone — they will find you.

At the Vehicle

Your chauffeur will typically greet you by name, open the door for you, and handle your luggage without being asked — you do not need to offer, and you do not need to help load bags yourself, though nobody will stop you if you prefer to. A brief "how was your flight" is normal small talk, not an obligation to make conversation for the whole ride; most chauffeurs read quickly whether a passenger wants to talk or wants quiet, and follow your lead.

During the Ride

Climate, radio and conversation level are all yours to set. If you want silence to work or rest, say so — chauffeurs are used to passengers who want a quiet ride, and it is never awkward to ask. Water is typically available in the vehicle; help yourself. If you need an unplanned stop, just ask — a brief detour for a drive-through or a pharmacy is routine, not an imposition.

Gratuity

Tipping is always at your discretion and never required or added automatically to a flat rate. If you want guidance, see our chauffeur tipping etiquette guide for typical ranges, but there is no expectation either way — a professional chauffeur's service does not depend on it.

What a Chauffeur Will Never Do

A professional chauffeur will not rush you, will not pressure you about tipping, will not take a call or text while driving, and will not deviate from an agreed route without telling you why. If anything about a ride feels off, that is worth telling dispatch directly — it is not something to just tolerate.

The Short Version

A chauffeured pickup is more structured than a rideshare, but the etiquette on your side is simple: you do not need to help with bags, you set the tone for conversation and climate, and tipping is optional. Everything else is handled.

Call 877-609-1919 with any question before your first ride — there is no such thing as too basic a question.