BWI Arrivals Guide: Where to Meet Your Chauffeur

What Actually Happens After You Land

BWI Marshall's arrivals process is straightforward once you know the layout: you deplane, follow signage to baggage claim on the lower level, collect your bags, and head to ground transportation. The variable is timing — and that is exactly where a reserved car service earns its keep, because your chauffeur is dispatched against your actual flight, not the printed schedule.

Curbside Pickup — the Default

For most bookings, your chauffeur waits at the designated pickup area outside baggage claim. We track your flight from departure, so if you land early or the flight runs late, the pickup time adjusts automatically. You will not need to call and explain a delay — we already know.

Meet and Greet — Inside the Terminal

For travelers who prefer not to search for a vehicle in a row of black cars, meet and greet puts your chauffeur inside baggage claim holding a name sign, ready to help with luggage from the carousel to the vehicle. It is a small add-on, but it removes the one part of arrival that can feel disorganized, especially after a long flight or for a first-time visitor to BWI.

How Long Should You Expect to Wait?

Airport pickups include 45 minutes of complimentary waiting time on domestic arrivals and 60 minutes on international arrivals, timed from actual touchdown — not the scheduled arrival time. That distinction matters: a flight that lands 40 minutes late on paper but touches down only 15 minutes behind schedule still gets the full window measured from the real landing.

Departures Work the Same Way, in Reverse

For a departure, we back-time your pickup from your flight and the airport's own recommended arrival window, factoring in the day's traffic pattern on I-195 and I-95. Early-morning departure banks are common enough at BWI that a reserved chauffeur — rather than hoping a rideshare driver is nearby at 4:30 a.m. — is often the more reliable choice.

What to Tell Dispatch When You Book

Give us your flight number, airline, and whether you want curbside or meet and greet. We track the flight from there. If your plans change — an earlier connection, a cancelled flight rebooked to a later one — call and we will adjust the pickup without starting the reservation over.