Terms and Conditions - BWI Chauffeur

Welcome to BWI Chauffeur's Terms and Conditions. These terms govern your use of our luxury transportation services throughout Maryland, Delaware, Washington DC, and Northern Virginia. By booking our chauffeur services, you agree to be bound by these terms.

1. Agreement to Terms

By accessing and using BWI Chauffeur services ("Service"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not use our services. These terms apply to all users, including customers booking airport transportation, corporate car service, wedding transportation, and other luxury chauffeur services.

2. Service Description

BWI Chauffeur provides luxury ground transportation services including:

• Airport transportation to/from BWI, DCA, and IAD airports
• Executive and corporate car service for business professionals
• Wedding and special event transportation
• Hourly chauffeur services for multiple stops
• Group transportation in our luxury vehicles including Mercedes Sprinter vans

Services are provided throughout Maryland, Delaware, and the Washington DC metropolitan area as detailed on our Coverage page.

3. Reservations and Bookings

3.1 Making Reservations

• Reservations can be made online, by phone at 877-609-1919, or via email
• All reservations require complete and accurate information
• Confirmation is sent upon successful booking
• We recommend booking at least 24 hours in advance for guaranteed availability

3.2 Booking Confirmation

Your reservation is confirmed only when you receive written confirmation from BWI Chauffeur via email or SMS. Verbal confirmations or unconfirmed online submissions do not constitute a binding reservation.

3.3 Modifications

Changes to confirmed reservations must be made at least 4 hours prior to scheduled pickup. Modifications are subject to availability and may result in price adjustments.

4. Pricing and Payment

4.1 Rates

• All rates are quoted in US Dollars
• Flat rates include standard gratuity, tolls, parking fees, and fuel surcharges
• Hourly rates have minimum booking requirements
• Rates are subject to change without notice
• Special event rates may apply during peak seasons and holidays

4.2 Payment Terms

• Payment is due at the time of booking or as agreed for corporate accounts
• Accepted payment methods: Credit cards (Visa, MasterCard, American Express), corporate accounts
• Credit card authorization may be required to secure reservation
• Corporate accounts require approved credit application

4.3 Additional Charges

Additional charges may apply for: excess wait time beyond the agreed grace period, route changes during service, extra stops not included in the original booking, cleaning fees for excessive mess or damage, or late-night/early morning surcharges (midnight to 5 AM).

5. Cancellation Policy

5.1 Customer Cancellations

• Sedans & SUVs: cancel at least 3 hours before the scheduled pickup time for no charge. Cancellations within 3 hours of pickup may be charged up to 100% of the quoted fare.
• Sprinter vans & limousines: cancel at least 12 hours before the scheduled pickup time for no charge. Cancellations within 12 hours of pickup may be charged up to 100% of the quoted fare.
• Special events: cancel at least 12 hours before the scheduled pickup time for no charge. Cancellations within 12 hours of pickup may be charged up to 100% of the quoted fare.
• No-show: 100% charge of quoted fare

5.2 BWI Chauffeur Cancellations

In rare cases where we must cancel service due to unforeseen circumstances (severe weather, vehicle breakdown, etc.), we will provide alternative transportation or issue a full refund. We are not liable for consequential damages resulting from service cancellations.

6. Passenger Responsibilities

• Provide accurate pickup location, contact information, and flight details for airport transfers
• Be ready at scheduled pickup time (5-minute grace period provided)
• Respect our professional chauffeurs and treat luxury vehicles with care
• No smoking in any vehicle in our fleet
• Secure all children in appropriate car seats (available upon request)
• Report any issues immediately to our dispatch team at 877-609-1919
• Comply with all applicable laws and regulations
• No illegal substances or contraband allowed in vehicles

7. Flight Delays and Wait Times

For airport pickups at BWI, DCA, and Dulles:

• We monitor flight arrivals in real-time and adjust pickup times accordingly
• Complimentary wait time: 45 minutes for domestic flights, 60 minutes for international flights (from actual landing time)
• Additional wait time beyond complimentary period: charged at our prevailing per-minute rate
• Customer must notify us if unable to meet within the grace period

8. Luggage and Personal Belongings

• Standard luggage allowance based on vehicle type (see our Fleet page for specifications)
• Oversized or excessive luggage must be declared in advance
• BWI Chauffeur is not responsible for lost, stolen, or damaged personal items
• Left items: We will attempt to return lost items for a reasonable fee
• Unclaimed items are held for 30 days, then donated or disposed of

9. Vehicle Damage and Liability

Passengers are liable for any damage to the vehicle caused by their actions or negligence, including but not limited to:

• Stains, burns, or tears to upholstery
• Damage to vehicle interior or equipment
• Excessive cleaning required due to spills, vomit, or other mess

Cleaning fees vary depending on severity. Vehicle damage will be charged at repair cost.

10. Limitation of Liability

BWI Chauffeur's liability is limited to the amount paid for the specific service. We are not liable for:

• Missed flights, meetings, or events due to traffic, weather, or unforeseen circumstances
• Indirect, incidental, or consequential damages
• Personal injury (covered by our commercial insurance policy)
• Acts of God, terrorism, civil unrest, or government action
• Third-party actions beyond our control

11. Insurance and Safety

All BWI Chauffeur vehicles carry comprehensive commercial insurance exceeding state requirements ($5 million coverage). Our professional chauffeurs are extensively trained, background-checked, and hold all required licenses. Vehicle safety inspections are conducted daily. Learn more about our company and safety standards.

12. Contact Information