Privacy Policy

1. Personal Information We Collect

We collect the following categories of personal information:

• Contact information — name, email address, mobile phone number, and mailing address provided through our online quote form, contact form, booking system, or by phone.
• Trip details — pickup and drop-off locations, date and time of service, passenger count, vehicle preference, flight number, and any special requests.
• Payment information — credit-card or other billing details, processed by our PCI-compliant payment processor. We do not store full card numbers on our servers.
• SMS opt-in records — when you consent to receive text messages from us, we record the date, time, and source of that opt-in along with the phone number associated with it.
• Usage and analytics data — IP address, browser type, pages viewed, referring URL, and device identifiers, collected via cookies and analytics tools such as Google Analytics 4.

2. How We Use Your Information

We use the information described above to:

• Provide, schedule, dispatch, and complete your chauffeured rides.
• Send booking confirmations, trip updates, receipts, and customer-support communications.
• Respond to quote requests, contact-form submissions, and customer-service inquiries.
• Process payments and prevent fraud.
• Send SMS messages — exclusively to phone numbers that have opted in — for trip confirmations, dispatch updates, and conversational customer support.
• Improve our website, services, and customer experience using aggregated, anonymized analytics.
• Comply with applicable legal, regulatory, and tax obligations.

3. How We Share Information & SMS Opt-In Privacy

We share personal information only in the limited circumstances described below:

• Service providers — payment processors, SMS messaging gateways, email-delivery providers, and dispatch software vendors that need the data strictly to deliver the service you requested.
• Chauffeurs and drivers — the minimum information necessary (name, pickup address, contact number, and flight detail) so they can complete your trip.
• Legal & safety — when required by law, court order, valid subpoena, or to protect the rights, property, or safety of our riders, chauffeurs, or company.

Mobile Opt-In Data: Mobile opt-in information and consent to receive SMS messages will not be shared with third parties or affiliates for marketing or promotional purposes.

4. SMS / Text Messaging Terms of Service

By providing your mobile phone number and opting in (online form, checkbox, or verbally during booking), you agree to the following SMS Terms:

5. Cookies & Analytics

We use cookies and similar technologies to operate the website, remember your preferences, and measure traffic. We use Google Analytics 4 to understand aggregate site usage. You can disable cookies in your browser settings or opt out of Google Analytics via the Google Analytics opt-out browser add-on.

6. How We Protect Your Information

We implement industry-standard administrative, technical, and physical safeguards to protect personal information, including TLS encryption in transit, restricted-access databases, and PCI-DSS-compliant payment processing. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

7. Your Rights & Choices

You can, at any time:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information (subject to legal and tax retention rules).
• Opt out of SMS messages by replying STOP.
• Opt out of marketing emails by clicking the unsubscribe link in any email.
• Submit a privacy request by contacting info@bwichauffeur.com.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "Last Updated" date. Continued use of the website or services after the changes constitutes acceptance of the revised policy.