Frequently Asked Questions

You can book a ride through our online reservation system at the booking page, call us 24/7 at 877-609-1919, or email us at info@bwichauffeur.com. We recommend booking at least 24 hours in advance for standard services and 48-72 hours for special events like weddings.

Sedans and SUVs can be cancelled free of charge up to 3 hours before your scheduled pickup time. Sprinter vans, limousines and special-event bookings can be cancelled free of charge up to 12 hours before pickup. Cancellations inside those windows may be subject to a cancellation fee, and no-shows are charged the full fare amount.

Yes! We take last-minute bookings based on vehicle availability. Call our 24/7 dispatch at 877-609-1919 for immediate assistance. While we can't guarantee availability, we do our best to meet all requests.

Standard airport transfers and hourly services typically don't require a deposit. However, special event bookings (weddings, proms, multi-day events) may require a deposit to secure your reservation. Corporate accounts can arrange direct billing.

Rates depend on vehicle type and distance. Fill out our quote form for an accurate price.

Our pricing is based on the type of service (airport transfer, hourly, point-to-point), vehicle selection, distance, and duration. We provide transparent, all-inclusive quotes with no hidden fees. Tolls, parking, and gratuity guidelines are clearly communicated upfront.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), corporate accounts with approved credit, and can arrange direct billing for established business clients. Payment is typically collected after the service is completed.

No! Unlike ride-share services, BWI Chauffeur never implements surge pricing. The rate you're quoted is the rate you pay, regardless of time of day, weather conditions, or local events. This gives you predictable, reliable pricing.

Gratuity is not included in our quoted rates. Industry standard is 15-20% of the fare, but gratuity is always at your discretion based on service quality. Many of our corporate accounts include gratuity in their billing arrangements.

We provide service to all major airports in the region: BWI (Baltimore-Washington International), DCA (Reagan National), IAD (Dulles International), and PHL (Philadelphia International). BWI is our primary hub with the fastest response times.

When you book an airport pickup, we automatically monitor your flight status through FlightAware and airline APIs. If your flight is early, we adjust your pickup time. If delayed, we reschedule automatically at no additional charge. Your chauffeur receives real-time updates.

We include 45 minutes of complimentary wait time for domestic flights and 60 minutes for international arrivals. This starts when your flight lands, giving you time to deplane, clear customs (if applicable), and collect luggage. Additional wait time can be arranged.

For arrivals, your chauffeur will be waiting in the ground transportation area at the lower level (Arrivals) with a sign displaying your name. Meet-and-greet service at baggage claim is available upon request for an additional fee.

Our luxury fleet includes: the Business Sedan (Mercedes-Benz E-Class), First Class Sedan (BMW 7 Series / Mercedes S-Class), Midsize SUV (Lincoln Nautilus), Luxury SUV (Chevrolet Suburban), Premium SUV (Lincoln Navigator), Mercedes Sprinter Shuttle and Sprinter Executive vans — all 2023+ or similar, meticulously maintained, and fully insured.

Absolutely! You can select your preferred vehicle class when booking. We'll do our best to meet specific vehicle requests, though availability may vary. For guaranteed specific vehicle assignments, we recommend booking at least 48 hours in advance.

Yes, all our vehicles come equipped with complimentary WiFi, phone chargers (USB and wireless), bottled water, and climate control. Our sedans and SUVs also feature premium leather interiors and privacy partitions available upon request.

Our sedans (Mercedes E-Class, BMW 7 Series, Mercedes S-Class) fit 3 passengers with 2 bags. The Midsize SUV (Lincoln Nautilus) seats 3 with 4 bags, the Luxury SUV (Chevrolet Suburban) seats 5 with 5 bags, and the Premium SUV (Lincoln Navigator) seats 6 with 5 bags. Mercedes Sprinter vans fit up to 13 passengers with 13 bags.

BWI Chauffeur provides service throughout Maryland (all 23 counties plus Baltimore City), the entire state of Delaware, York County Pennsylvania, Washington DC, and Northern Virginia. Our primary service area includes BWI Airport, Baltimore, Annapolis, and the surrounding counties.

Yes! We offer long-distance transportation throughout the Mid-Atlantic region. Popular routes include BWI to New York City, Philadelphia, Richmond, and beyond. Contact us for custom quotes on long-distance trips.

Likely yes! Our coverage is extensive and we often handle special requests. Call 877-609-1919 to confirm service availability for your specific route and receive a custom quote.

Yes! We specialize in wedding transportation including bridal party vehicles, ceremony-to-reception transfers, guest shuttles, and honeymoon airport service. We offer packages and can coordinate multiple vehicles. Book 6-12 months in advance for peak wedding season.

Absolutely! Our corporate program includes dedicated account management, customized billing, detailed trip reports, priority scheduling, and preferred rates for frequent travelers. Contact our corporate team to set up an account.

Yes, we can provide child car seats. Please let us know at the time of booking if you need a car seat (infant, convertible, or booster) so we can have the appropriate equipment ready. You may also bring your own car seat.

Yes! Our hourly service is perfect for multiple stops, business meetings, shopping excursions, or city tours. You'll have a dedicated chauffeur and vehicle for the duration of your booking with flexibility to adjust your itinerary.

Yes, all chauffeurs undergo comprehensive background checks including criminal history, driving record verification, and drug testing. We also verify employment history and check references. Annual re-screening ensures ongoing compliance.

Our chauffeurs complete extensive training including defensive driving certification, customer service excellence, geographic expertise, vehicle proficiency, and professional protocol. Many hold commercial driver's licenses (CDL) and have 10+ years of experience.

Yes, all vehicles carry $5 million in commercial liability insurance, comprehensive vehicle coverage, and we maintain workers' compensation insurance. We exceed all Federal Motor Carrier Safety Administration (FMCSA) requirements.